1. How delivery works
After your payment is confirmed, we prepare your item and send it to your Steam account as a trade offer, using the trade URL on your account. The offer comes from a named trading account (a “bot”) that we identify to you on the order status screen. Delivery is fulfilled through our supply partner, SkinDeck, over Steam’s official trading system.
2. Timing
Delivery is typically immediate — most trade offers arrive within a minute of payment. Delivery can take longer during Steam maintenance, high load, or if Steam’s trading systems are temporarily degraded. These are conditions on Steam’s side that we do not control, but we keep you updated on the order status screen throughout.
3. What "delivered" means
An order is delivered at the moment the trade offer for it is accepted on your Steam account. Until you accept the offer, the item has not been delivered and the sale is not complete. This is a precise, verifiable point in time, recorded by Steam.
4. Proof of delivery
Every delivery is backed by a Steam trade record: the trade offer, the trading account it came from, the item sent, and the timestamp at which your account accepted it. We retain this record against your order. It is objective, third-party evidence — held by Steam — that the exact item was sent to and received by your account.
5. Accepting the trade
You need to accept the incoming trade offer on Steam for delivery to complete. We show you the trading account’s name so you can confirm the offer is genuine. Never accept a trade from an account you were not told to expect — always check the name shown on your order screen matches the offer.
6. Steam trade holds
Steam applies its own trade holds and restrictions in some circumstances — for example, if Steam Guard Mobile Authenticator has not been active on your account long enough. These holds are imposed by Valve, not by us, and we cannot remove or shorten them. We check your account’s eligibility to receive trades before you buy, so most hold problems are caught before payment.
7. If delivery fails
If an item cannot be delivered for any reason, you are refunded in full — you are never charged for something you did not receive. See our Refunds & Cancellations Policy. If you believe an item was not delivered, contact support@fades.gg with your order reference and we will check the trade record and resolve it.